Pglemaps Payment, Booking Deposit and Refund Terms (Users)

Effective date: June 25, 2026 (2026-06-25)
Revision effective date: July 29, 2026 (2026-07-29)
Version: v2.4

These Terms form part of the Pglemaps Terms of Service. The Korean version is the authoritative version.

Article 1 (Payment Structure and Total Price Guarantee) ★ Amended

1. The “Total Product Price” shown on the Service is the entire amount the User pays for that product.

2. The User prepays to the Company, through a payment gateway (“PG”), a “Booking Deposit” equal to a stated percentage of the Total Product Price. The Booking Deposit is the Company’s online brokerage fee and is included in the Total Product Price.

3. The remaining “Product Balance” (= Total Product Price − Booking Deposit) is paid by the User directly to the Merchant. The Company does not receive, hold, or settle the Product Balance.

4. ★ Total Price Guarantee (Key Rule)
   - a. The User’s total payment (Booking Deposit + Product Balance) will not exceed the Total Product Price displayed on the Service.
   - b. The Merchant may charge only the Product Balance and may not charge again any amount corresponding to the Booking Deposit.
   - c. Article 8-2 of the Advertiser Terms imposes this obligation on Merchants. Violations may result in return of improperly obtained gains, a contractual penalty equal to five times that amount, termination, and permanent removal.

5. ★ Information shown at checkout. The Company clearly displays the following as numeric amounts:
   - Total Product Price;
   - Booking Deposit payable now (amount and percentage);
   - Amount payable at the Merchant’s premises (Product Balance); and
   - applicable cancellation/refund rules and the maximum possible loss.

6. ★ Remedy for overcharging. If a Merchant violates paragraph 4 and charges more than the Total Product Price, the User may report it to Customer Support. After verification, the Company will refund the overcharged amount and sanction the Merchant.

7. The Company is not an electronic financial business operator under Korea’s Electronic Financial Transactions Act and receives only its own brokerage fee (the Booking Deposit) in the course of online brokerage.

Example Payment Structure (Total Product Price: KRW 100,000)

The User’s total expenditure remains the same even when deposit percentages differ. The deposit amount that may be non-refundable upon cancellation, however, will differ.

Article 1-2 (Online Marketplace Notice and Parties to the Transaction)

1. The Company is an online marketplace intermediary under Article 20 of Korea’s Act on the Consumer Protection in Electronic Commerce, etc. Except where the Company is expressly identified as the seller, it is not a party to an individual product or service transaction. The Merchant identified on the product-detail and checkout screens is the seller.
2. Before the User places an order, the Company provides a way to review the Merchant’s identity information, including business name, representative, address, telephone number, and business registration number, and clearly indicates during product review, booking, and checkout that the Company is not the transaction party.
3. The Merchant is responsible for product/service content, quality, legality, safety, on-site performance, the Product Balance paid on site, and cancellations/refunds attributable to the Merchant. The Company is responsible for payment/refund of the Booking Deposit it receives, the brokerage system, information created and supplied directly by the Company, and its statutory duties as an online marketplace intermediary.
4. Nothing in this Article excludes liability for the Company’s intent or negligence, failure to provide marketplace or identity notices, payment/refund duties, or other liability imposed by applicable law.
5. The Company accepts complaints and disputes between Merchants and Users and supports necessary fact-finding and communications. Article 12 governs response deadlines and remedies.

Article 2 (Disclosure of the Booking Deposit Percentage) ★ Amended

1. ★ The Booking Deposit percentage is not fixed. It varies by industry and may also vary among individual Merchants in the same industry (for example, 10% for Salon A and 12% for Salon B).
2. The percentage and amount applicable to each product, together with the amount payable at the Merchant, are clearly displayed on that product’s checkout screen. The User proceeds only after reviewing and agreeing to them.
3. The percentage and amount reviewed and accepted by the User at checkout apply to that transaction.
4. ★ No retroactive application. A later change to the fee rate between the Company and Merchant does not affect a booking already paid for. The percentage fixed at payment remains applicable.
5. The Booking Deposit percentage determines the settlement structure between the Company and Merchant and does not change the User’s total obligation (the Total Product Price).

Article 3 (Special Rules for Medical Categories)

1. Dermatology clinics and Korean medicine clinics provide only information and booking brokerage without a Booking Deposit, in accordance with Articles 27, 56, and 57 of Korea’s Medical Service Act and related medical-advertising rules.
2. The User pays no money to the Company. Medical consultation and procedure fees are governed solely by the contract between the User and medical institution and are paid directly to that institution.
3. The Company does not receive a fee linked to medical charges and does not offer Payback in medical categories, consistent with Article 27(3) of the Medical Service Act prohibiting patient inducement through financial benefits.
4. Medical-category services will begin only after the Company completes registration as a foreign-patient attraction business under Korea’s Act on Support for Overseas Expansion of Healthcare System and Attraction of International Patients.

Article 4 (Cancellation and Refund Policy) ★ Amended

The refund percentages below apply to the Booking Deposit. The Product Balance is settled directly between the User and Merchant.
The policy applicable to each product is also displayed at checkout.

Common Refund Schedule (All Merchants)

The refund tier is determined by the calendar-day difference between the cancellation date and the booking date, with both dates determined in Korea Standard Time (KST, Asia/Seoul). The booking time of day and elapsed 24-hour periods are not used to determine the refund tier.

Example: Deposit KRW 12,000; cancellation 20 days before the scheduled date → KRW 8,400 (70%) refunded and KRW 3,600 is non-refundable.
The non-refundable portion is settled 50:50 between the Company and Merchant (Article 5(2) and Article 6).

Application by Industry and Product-Nature Exceptions

Article 5 (No-Show) ★ New

1. ★ No-show standard. A User is considered a no-show if the User does not arrive within 30 minutes after the booking time without prior cancellation notice.
   - If the Merchant specifies another period, that period applies and is shown at checkout.
   - The Booking Deposit is non-refundable once a no-show is determined.
2. The Company pays 50% of the forfeited Booking Deposit to the Merchant as a no-show fee; the remaining 50% belongs to the Company.
   - The Company does not currently make an additional automatic charge equal to 30% of the Total Product Price for a no-show. Any future token-billing or additional charge may begin only after prior PG approval, advance notice, separate acceptance of the revised terms and the User's explicit payment authorization. No additional-charge logic applies before all of those conditions are met.
3. ★ User objection. The User may dispute a no-show determination with Customer Support within 7 days after notice.
   - The Company gathers statements and evidence from both sides, including visit records, contact logs, and store CCTV, and makes the final determination.
   - If the objection is accepted, the Booking Deposit is refunded and any no-show fee paid to the Merchant is recovered.
4. ★ Sanctions for a false no-show report. If a Merchant reports a User who actually attended, sanctions may include return of improperly obtained gains, a five-times contractual penalty, termination, and permanent removal.
5. A User expecting to be late may notify the Merchant in advance through the in-service messaging function, in which case the User may not be treated as a no-show.

Article 6 (Booking Deposit Refunds by Cause) ★ Amended

Article 6-2 (User’s Right to Compensation for Merchant Fault) ★ New

1. If a booking is cancelled or not performed due to the Merchant, or the Merchant supplies a product materially different from its listing, the User receives:
   - a. a full Booking Deposit refund (processed by the Company);
   - b. ★ compensation equal to 10% of the Total Product Price (borne by the Merchant); and
   - c. assistance finding an alternative booking, where available.
2. The Company pays the compensation in paragraph 1(b) to the User and charges or offsets it against the Merchant. The User may apply through Customer Support.
3. Exclusions
   - Medical (dermatology/Korean medicine): The compensation in paragraph 1(b) does not apply because Article 27(3) of the Medical Service Act prohibits offering financial benefits to attract patients. Medical damages are governed by Korea’s Act on Remedies for Injuries from Medical Malpractice and Mediation of Medical Disputes.
   - Optician visit bookings (prescription glasses/contact lenses): Paragraph 1(a) does not apply because the Company receives no payment; compensation is handled directly between the User and Merchant.
4. If the User’s actual loss exceeds the compensation in paragraph 1(b), the User may separately claim the excess from the Merchant. This Article does not restrict statutory rights.

Article 7 (Withdrawal and Restrictions) ★ Fully Amended

1. Principle — The User Has a Right of Withdrawal

Under Article 17(1) of Korea’s Act on the Consumer Protection in Electronic Commerce, etc., the User may withdraw within 7 days after receiving the written contract terms.

2. When Withdrawal May Be Restricted

Withdrawal may be restricted under Article 17(2) of that Act in the following cases. In accordance with Article 17(6), the Company clearly discloses the restriction before payment.

3. ★ Voluntary User Protection

Even when the first restriction above applies, the Company voluntarily refunds all or part of the Booking Deposit under Article 4 to protect Users. This protection exceeds the statutory minimum.

4. Product Balance (Contract with Merchant)

The paragraph 2 restrictions may also apply to the Product Balance contract between User and Merchant, in which case the Merchant handles the matter under the Consumer Dispute Resolution Standards and other applicable law.

5. Mandatory Law Prevails

This Article applies only to the extent consistent with Article 35 of the Electronic Commerce Act (prohibition of terms unfavorable to consumers). Any term unfavorable to a consumer in violation of mandatory law is ineffective.

Article 8 (Payment Methods, Sale Currency and Exchange Rates) ★ Fully Amended

1. Payment methods. The User may pay the Booking Deposit using foreign credit/debit cards and digital payment methods actually offered at checkout. Available methods depend on the PG merchant agreement and review. The Company does not present an unapproved payment method as available.
2. ★ Intended sale and authorization currency (USD); payments currently blocked. The Company intends to apply to the contracted PG for the United States dollar (USD) as the Processing Currency. No PG has completed contracting, merchant review and technical integration, and production booking submission and actual deposit collection remain blocked. Payments will begin only after USD processing is approved and actually integrated; an earlier USD display is not an accepted payment or completed authorization.
3. Internal pricing and Merchant settlement basis (KRW). Product cost/list price, commission calculations, and internal Merchant settlement may be separately maintained in Korean won (KRW). After payments begin, the User's authorized currency and amount will be the USD amount under paragraphs 2 and 4. The actual settlement currency, account, cycle and conversion conditions follow the final PG merchant agreement and the advance checkout disclosure.
4. ★ USD amount fixed at payment. Checkout displays the Total Product Price, Booking Deposit payable now, balance payable at the Merchant, and applied exchange rate. The USD payment amount and exchange rate finally confirmed by the User are stored with the order and payment record. A later exchange-rate change does not alter the authorized amount.
5. ★ Refund in the original payment currency. Refunds are processed to the original payment method in USD, the original payment currency. A full refund uses the original authorized USD amount. A partial refund applies the refund percentage to the USD amount fixed at payment. Later exchange-rate changes will not reduce the refundable USD amount to the User’s disadvantage. Minimum units, rounding, and support for partial refunds follow the checkout disclosure and confirmed payment-method terms.
6. Card-issuer exchange rates and foreign-use fees. If the User’s card or digital-payment account is billed in a currency other than USD, the issuer or payment provider may apply its own rate and foreign-use fee. Those are separate from the USD sale/authorization amount fixed by the Company and are outside the Company’s control. Posting time after reversal and the home-currency amount on a statement may also vary by provider policy and rate.
7. Reference rates versus transaction rate. Converted KRW or other values shown on exchange-rate/currency-conversion screens or alongside a USD amount are estimates subject to market movement and provider delay. The transaction uses the USD amount finally confirmed at checkout and the exchange-rate snapshot stored with the order; the Company will not change them on the ground that other displayed values were merely informational.

Article 9 (Payment Errors and Duplicate Charges)

1. If a system or communications failure causes a duplicate or incorrect charge, the Company promptly refunds the excess after verification.
2. Refunds are made to the original payment method in principle.
3. If an incorrect charge is attributable to the Company, the Company also compensates the User for proven actual loss.

Article 10 (Refund Procedure and Timing) ★ Amended

1. Refund requests are submitted through the in-service process or Customer Support.
2. After confirming the reason, the Company refunds the Booking Deposit or requests cancellation/suspension of the payment claim from the payment provider within 3 business days (by reference to Article 18 of the Electronic Commerce Act).
3. ★ Interest on delay. If the Company delays without justification beyond paragraph 2, it pays delay interest prescribed by Article 18(2) of that Act and its Enforcement Decree.
4. Refunds are made to the original payment method (such as foreign-card reversal or digital-payment refund) in principle; if impossible, another method is agreed with the User.
5. Additional business days may be required before the refund appears on the User’s account or card due to issuer/payment-provider processing.

Article 11 (Payback) ★ New

1. ★ Payback is a monetary benefit credited or paid when a User completes a booked product/service normally and submits a review.
2. Eligibility
   - normal completion of the booked product/service;
   - submission of a review through the Service; and
   - participation by the Merchant in the Payback campaign, as shown on the product page.
3. Rate: 3%–5% of the Total Product Price, varying by product and shown on its page.
4. Timing: within 5 business days after completion and review are confirmed.
5. Validity: 12 months (one year) from crediting; unused Payback expires thereafter.
6. ★ Excluded categories
   - Dermatology/Korean medicine: no Payback because Article 27(3) of the Medical Service Act prohibits inducing patients through financial benefits.
   - Optician visit bookings (prescription glasses/contact lenses): no Payback funding arises because the User pays nothing to the Company.
7. Recovery: The Company may recover Payback for a false review, receipt without actual use, or cancellation/refund after completion.

Article 12 (Dispute Handling and Remedies)

1. A dispute concerning payment, refund, or a brokered Merchant transaction may be submitted to Customer Support. The Company generally provides a progress update within 3 business days and an investigation result or proposed resolution within 10 business days after receipt. If additional fact-finding is needed, it explains why and provides an expected schedule.
2. A User who disagrees with the outcome may seek assistance from:

1. Where the User is a consumer, consumer-jurisdiction protections under Korea’s Act on Private International Law and Civil Procedure Act are not excluded.

Addendum

These Terms take effect on June 25, 2026. The amended cancellation and refund policy in Article 4 applies from July 24, 2026.

[Company Information] — Article 13 of Korea’s Act on the Consumer Protection in Electronic Commerce, etc.

• Legal name: Pglemap Co., Ltd. (service: Pglemaps)
• Co-CEOs: Kim Jung-hyun and Ko Sang-gyun
• Business Registration No.: 360-05-03393
• Mail-Order Sales Registration No.: 2026-Gyeonggi Uiwang-0284
• Address: Unit 1101, Building 203, 21 Saerom-gil, Uiwang-si, Gyeonggi-do, Republic of Korea (Poil-dong, Indeogwon Central Prugio)
• Telephone: 010-2743-8473
• Email: pglemap@gmail.com

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